Please fill in the form with as much information as you can : 

Picture/description of your vision

Age/size you will need

Date of your special occasion/event

Any additional preferences you’d like to share

We will get back to you with a quote and what fabric options we have available

Once we have discussed your order and you have approved the final design, you will receive an invoice

As soon as payment has been made and proof of payment has been sent to us, we will begin the order. Custom orders take 8-10 working days to be made. If your is needed sooner than our lead time, please share this with us.

Once your order is complete, we will send it with the courier/we will notify you to collect

CUSTOM ORDERS

All orders for any product where you have requested specific attributes (e.g., finish, colour, size).

How it works:

Send us a message/email/DM with the following information : 

Picture/description of your vision

Age/size you will need

Date of your special occasion/event

Any additional preferences you’d like to share

We will get back to you with a quote and what fabric options we have available

2. Once we have discussed your order and you have approved the final design, you will receive an invoice
3. As soon as payment has been made and proof of payment has been sent to us, we will begin the order. Custom orders take 8-10 working days to be made. If your is needed sooner than our lead time, please share this with us.
4. Once your order is complete, we will send it with the courier/we will notify you to collect

Quotations for custom orders

Our quotations are valid for 30 days from date of issue. 

Quotations do not include shipping. The shipping rate will be included in the final invoice. 

Full payment will be required for all custom and special-order items prior to the start of fulfilment. 

Custom and special-order items will not be started until the full amount is settled. 

Ordering personalisation or customisation

Any delays for confirming the design or providing information needed will cause a delay in your order being processed and delivered on time. 

An estimated completion date will be agreed on. 

Payment for custom orders is non-refundable. 

Specifications

We will require you to provide detailed requirements for your custom or special order and confirm the mock up for any personalisation order. 

Please take extra care to ensure accuracy as we will not accept returns because of incorrect specifications supplied by customers. 

Extra costs will be incurred for alterations caused by this and the alterations will have to be factored in with other orders at the time. 

Cancellations

Cancellations are to be sent in writing and will only be accepted before any work has commenced. 

Each circumstance will be viewed on its merits, and it is at the discretion of Princess Gabi. 

Goods will be presumed unwanted after 60 days of no communication or payment received and the contract will become null and void. 

Sign-off/Approval

All mock-ups/customisation must be approved prior to production. 

Alterations to design:

Once the design, measurements, and cost have been agreed upon and the order has been placed, your custom-designed outfit is non-refundable and cannot be returned or exchanged. We do understand that with every new design, there may come design flaws that might have been overlooked and that’s why we allow alterations for an added cost. In this case, Princess Gabi and the customer will come to a new agreement for the altered design, new measurements, and cost. Princess Gabi reserves the right to accept or deny any custom order or requested alterations.  

Returns

Once an order has been received and accepted it is then deemed to be to your satisfaction and cannot be returned. 

We cannot accept returns on any items made to a customer’s specific customisation requirements or personalisation order. 

T&C’s

Once the order has been placed, you are consenting to the terms and conditions. You hereby understand that the items you are ordering are hand-made, to order items that are designed specifically for you. These items take time to create and are typically completed between 8-10 working days after your order is placed and payment has been received. Once your order is placed and the full amount paid, we do not allow free alterations to the agreed upon design. Princess Gabi reserves the right to accept or deny any custom order or requested alterations. If you receive a custom piece from us that is defective, you may e-mail our support team at princessgabishop@gmail.com and they will be happy to assist you in correcting your order, or we can issue a refund. After 30 days of receiving your order, we are no longer responsible for correcting your order. 

We do not allow refunds for the following reason: 

You no longer want the order. 

The order is requested to be cancelled still within the lead-time after payment. 

Second-guessing the design after original approval.

By placing a customer order, YOU ACKNOWLEDGE THAT YOU AGREE TO THESE TERMS.