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Go to the shopFrequently Asked Questions
If you have a question, have a read through our FAQ...
Can you make xyz for me?
We love creating custom orders! To make an enquiry, send us an email or DM with the following details:
1. Send us a picture/description of your vision
2. Tell us the age/size of your little one
3. Date of your special occasion/event
4. Any additional details or preferences you’d like to share
Once we receive your message, we will get back to you with a quote.
Otherwise visit our "custom orders" page in the dropdown about us menu.
Can I buy now?
Yes, however we can't guarantee sizing and stock.
You can shop at:
- Our office
37 Newport Avenue, Glen Ashley, Durban, 4051
Office 108
Monday-Friday: By appointment only
Saturday: 8:30am-12:30pm
Do you have a shop?
We have offices you can visit by appointment only during the week and on Saturday from 8:30am-12:30pm.
- Our office
37 Newport Avenue, Glen Ashley, Durban, 4051
Office 108
Monday-Friday: By appointment only
Saturday: 8:30am-12:30pm
Do you keep items in stock so I can buy immediately?
We keep limited items in stock as we prefer to make only on order. Please feel free to contact us with a picture/product description and the size you’re wanting and we’ll happily check if it's available.
If it is not in stock, we do have the following express order options available (additional cost to the order):
- Express made & delivered R280:
Have your order crafted and delivered within 3-4 working days. Place your order before 12 noon, and contact us to confirm availability.
- Express collection R220:
Get your order ready to collect within 2-3 business days.
- Express shipping R180:
Your order will be shipped within 1-2 working days, alongside our standard 8-10 working days lead time.
Please note:
Payment for express options cannot be refunded. Some outlying areas may not be deliverable, and we will notify you to make alternative arrangements.
Are your products made locally?
Yes! Every Princess Gabi item is made right here in South African, in our family run Durban studio.
How long will my order take?
Production time is 8-10 working days.
Delivery is 3-4 working days
Rush orders have an additional fee:
- Express made & delivered R280:
Have your order crafted and delivered within 3-4 working days. Place your order before 12 noon, and contact us to confirm availability.
- Express collection R220:
Get your order ready to collect within 2-3 business days.
- Express shipping R180:
Your order will be shipped within 1-2 working days, alongside our standard 8-10 working days lead time.
I’ve seen a dress on your website but I’d like to change the fabric/style/length, am I able to do that?
Yes you can customise anything you see on our website! Whether you want to change the length, choose a different fabric or add a frill, let us know and we’ll be happy to assist.
What is your return, refund & exchange policy?
Please view our terms of service policy in the drop down menu above. Contact us if you have any questions.
Let customers speak for us
Cinderella Princess Twirl Dress- my toddler loves it!
My daughter loves the twirl dress. She is two and the dress is made well enough that she can play in it without me worrying that it will tear or break. Beautiful, sizing is exact and the fabric is lovely. Cannot recommend Princess Gabi enough!
Veronica Bazley
Cinderella Inspired Princess Twirl Dress
Minnie Mouse Inspired Dress & Headband- Red
Vaneshree Moodley
Minnie Mouse Inspired Dress & Headband- Red
Rapunzel Inspired Princess Twirl Dress
Christina Pillay
Rapunzel Inspired Princess Twirl Dress
Jasmine Inspired Princess Twirl Dress
Christina Pillay
Jasmine Inspired Princess Twirl Dress
Perfect
Wonderful dress, the material is perfect, the quality is amazing and the details are so beautiful. my daughter loved it!
Thaise Mendes
Rapunzel Inspired Princess Dress (New)
Ariel Inspired Princess Dress
This is the most beautifully made dress for a little girl that I've ever come across. My granddaughter is totally in love with it and wears it constantly. The best birthday present by far!
Vivian Robinson
Ariel Inspired Princess Dress
Beautiful and so well made.
I Bought this on special when it was just released. It is for my daughter's birthday in November so she hasn't seen it yet, but it is so well made, and it is gorgeous and sparkly and I know my daughter (will be 4 years) is just going to love it.
Fallon Courtney Meyer
Ariel Inspired Princess Dress
